End-to-end call quality intelligence, AI-driven root cause analysis, policy governance with drift detection and rollback, migration orchestration from PBX to Teams, and bidirectional ServiceNow integration — in one platform built for enterprise Teams Phone at scale.
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Real-time analytics, call queue management, policy governance — all in one platform.
Analytics Dashboard — real-time call quality intelligence across your entire Teams Phone environment
Call Queue Management
Policy Governance
You moved thousands of users to Teams Phone. Now you are operating blind. CQD shows symptoms a day late. SBC health lives in a different console. Policy changes go untracked. Migrations break without warning. And your helpdesk hears about outages before your engineers do.
Call quality data arrives up to 24 hours late. It reports symptoms — jitter, packet loss, poor MOS — but never the root cause. Your engineers spend hours manually correlating CQD with SBC logs, network traces, ISP data, and user complaints to reconstruct a picture the platform should have given them instantly.
Teams admin policies change constantly — calling, messaging, meeting, app setup. One misconfigured policy cascades across thousands of users. Without baselines, drift detection, and rollback capability, you discover the problem only after the helpdesk tickets flood in.
Moving users from PBX to Teams Phone in batches of hundreds requires wave planning, cutover coordination, pre-flight checks, and rollback capability. Most enterprises run this on spreadsheets and hope. One missed step and 500 users lose dial tone.
When users report call quality issues, the helpdesk opens a ticket with zero telemetry, zero call traces, zero SBC health data. Engineers start from scratch every time. Mean time to resolution stretches to hours. Cost per ticket: high and climbing.
Every capability is production-ready and enterprise-proven. No add-ons. No assembly required.
Correlates signals across five layers simultaneously — Microsoft Graph call data, SBC health (CPU, memory, SIP errors), network path metrics (jitter, latency, packet loss per hop), ISP performance, and Teams policy configuration. When quality degrades, the AI engine identifies contributing factors and generates a plain-English root cause narrative with prescribed actions and runbooks. From "bad call" to root cause in minutes, not days.
Snapshot golden baselines for every Teams policy — calling, messaging, meeting, app setup. Continuous drift detection flags deviations the moment they occur. One-click rollback restores known-good state without manual intervention. Immutable audit logs capture every policy change — who changed it, when, and what the diff was — for compliance and forensic review.
Purpose-built migration engine for moving users from PBX to Teams Phone at enterprise scale. Batch wave planning with configurable cutover windows, pre-flight validation that checks number assignments, routing configurations, and policy readiness. Automated guardrails monitor each batch. If any step fails, automated rollback restores affected users to their previous state. Every action is compliance-logged. No spreadsheets. No guesswork. No lost dial tone.
Live incident views with outage detection and configurable alerts for QoS and QoE degradations. Drill from site-level health down to individual call sessions in real time. Threshold alerts trigger before users call the helpdesk. ISP and site benchmarking surfaces chronic offenders — compare jitter, loss, and latency across carriers and locations.
Bidirectional incident and change management flows between TeamsCoreIQ and ServiceNow. Tickets are auto-enriched with call diagnostics, SBC health data, per-session traces, and AI-generated root cause analysis. Helpdesk agents get step-by-step fix paths instead of blank tickets. Deflection intelligence reduces escalation volume by giving L1 agents the context to resolve voice issues on first contact.
Govern DIDs, Auto Attendants, Call Queues, and Shared Calling transitions from a single pane. Pre-flight validation catches misconfigurations before they reach production. Agent concurrency tracking and ring-rule management at enterprise scale. Operator Connect and Direct Routing oversight with SBC health monitoring and E911 compliance checks.
Deployed. Measured. Repeated.
The shift: from reactive firefighting to proactive operations. TeamsCoreIQ detects degradations before users report them, prescribes actions before engineers investigate, and prevents policy drift before it cascades. The helpdesk becomes the last to know about problems — not the first.
The only platform that combines AI-driven RCA, policy governance, migration orchestration, and ServiceNow integration for Microsoft Teams Phone.
| Dimension | TeamsCoreIQ | IR (Vantage Point) | Martello Vantage DX | Native CQD / TAC |
|---|---|---|---|---|
| AI-Driven RCA | Prescribed actions + runbooks | Limited correlation | Basic alerting | Manual investigation |
| Real-Time Troubleshooting | Live drill-down + outage detection | Call-level monitoring | Alert-based | CQD (24-hour delay) |
| Policy Governance | Snapshot + drift + rollback | No | No | No |
| Migration Engine | MigrationsIQ (batch + guardrails + rollback) | No | No | No |
| ServiceNow Integration | Bidirectional + enrichment + deflection | Basic | Basic | No |
| Multi-Tenant / Partner | Full RBAC + logical partitioning | Limited | Yes | No |
| Telephony Ops (DID/AA/CQ) | Full lifecycle management | Monitoring only | Monitoring only | Basic admin |
| ISP Benchmarking | Cross-carrier comparison | Limited | No | No |
They monitor calls. TeamsCoreIQ monitors calls AND governs policies, orchestrates migrations, enriches ServiceNow tickets, and benchmarks ISPs. Monitoring is one dimension of operations — we cover all six.
Martello alerts on thresholds. TeamsCoreIQ diagnoses root cause with AI, prescribes fix actions, and integrates the resolution workflow into ServiceNow. Alerting without context is noise.
CQD shows symptoms 24 hours later. TeamsCoreIQ shows root cause in real time with AI-generated narrative — and can roll back the policy change that caused the problem.
All infrastructure deploys in your tenant. Agentless data ingestion via Microsoft Graph and CQD APIs means no software agents on endpoints or SBCs. You control networking, data, access, and cost governance. Ideal for organizations with strict data sovereignty requirements or existing Azure investments.
EZAIX manages the infrastructure, scaling, patching, and monitoring. You get a fully operational Teams Phone operations platform with guided onboarding and dedicated support. Ideal for organizations that want speed-to-value without managing infrastructure.
"A Fortune 500 retailer reduced Teams Phone MTTR from 24 hours to 30 minutes using AI-driven root cause analysis — eliminating the guesswork from CQD data."
— Production deployment, 2024TeamsCoreIQ ingests telemetry from Microsoft Graph Call Records and CQD, SBC health data from Direct Routing and Operator Connect environments (CPU, memory, session counts, SIP errors), ISP performance metrics, network path quality (jitter, latency, packet loss per hop), device endpoint health, and Teams admin policy configurations. All data is ingested agentlessly via Microsoft Graph and CQD APIs — no software agents are installed on endpoints or SBCs. All signals are correlated in real time to give engineers a unified view of call quality, user experience, site health, and carrier performance.
TeamsCoreIQ correlates signals from five layers simultaneously: Teams call data (Graph/CQD), SBC health (CPU, memory, session count, SIP errors), network path metrics (jitter, latency, packet loss per hop), ISP performance, and Teams policy configuration. When a quality degradation is detected, the AI engine identifies the contributing factors across these layers and generates a plain-English root cause narrative with prescribed actions. For example: "Call drops on Trunk-3 caused by SBC-East CPU spike at 92% during peak hours — coincides with 15% increase in concurrent sessions exceeding license threshold. Action: Rebalance session routing across Trunk-2 and Trunk-3." Runbooks are attached to each RCA for engineer follow-through.
MigrationsIQ is a purpose-built migration engine for moving users from legacy PBX systems to Microsoft Teams Phone in enterprise-scale batches. It supports wave planning with configurable cutover windows, pre-flight validation that checks number assignments, routing configurations, and policy readiness before any user is moved. During migration, automated guardrails monitor each batch for failures. If any step fails validation, automated rollback restores affected users to their previous state. Every migration action is compliance-logged. MigrationsIQ replaces the spreadsheet-driven, manual process that causes most enterprise migration failures — no lost dial tone, no guesswork, no manual rollback procedures.
Policy governance in TeamsCoreIQ provides snapshot, drift detection, and rollback capabilities for all Teams admin policies — calling policies, messaging policies, meeting policies, app setup policies, and more. You define a golden baseline by snapshotting your current known-good policy configuration. TeamsCoreIQ continuously monitors for deviations from that baseline. When a policy changes — whether by admin action, script, or PowerShell — the drift is flagged immediately with a detailed diff showing what changed, who changed it, and when. One-click rollback restores the previous known-good state. Every change is logged in an immutable audit trail for compliance review.
Yes. The integration is bidirectional. When TeamsCoreIQ detects a quality degradation, outage, or policy drift event, it can automatically create an enriched incident in ServiceNow. The ticket includes call diagnostics, SBC health data, per-session traces, AI-generated root cause analysis, and step-by-step fix paths. When the ServiceNow ticket is updated or resolved, that status syncs back to TeamsCoreIQ. For helpdesk scenarios, the enrichment gives L1 agents enough context to resolve voice issues on first contact — reducing escalation volume and mean time to resolution. Change management flows are also supported for policy rollbacks and migration events.
Yes. TeamsCoreIQ is built for MSPs, CSPs, and multi-tenant enterprise environments. It provides logical partitioning with full RBAC (role-based access control) so each tenant or business unit sees only their data. Audit trails track every action per tenant. Partners can manage multiple customer environments from a single platform instance while maintaining strict data separation and access controls.
TeamsCoreIQ offers two deployment options. The first is customer-hosted in your Azure subscription, where agentless data ingestion via Microsoft Graph and CQD APIs means no software agents on endpoints or SBCs — initial data begins flowing within hours. The second is a fully managed SaaS model hosted by EZAIX with enterprise SLAs, managed scaling, and dedicated support. Both options support multi-tenant partitioning for MSP/CSP environments.
A Health Assessment engagement typically runs 2 to 4 weeks to establish baselines, identify the highest-impact areas, and deliver actionable findings. Agentless ingestion via Microsoft Graph means data can start flowing within hours of granting API access — there is no endpoint agent rollout, which eliminates one of the most common deployment bottlenecks. Full enterprise implementations with ServiceNow integration, policy governance, and MigrationsIQ configuration scale with scope and the number of SBC environments. Entry points include: Health Assessment (2-4 weeks), RCA Jumpstart, Policy QuickStart, and Migration Pilot (200-500 users).
Book a 30-minute technical walkthrough with our Solutions team. See AI-driven RCA, policy governance, and MigrationsIQ on a live Teams Phone environment.
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