Expert Services for Your
Microsoft AI Journey

From discovery to production to ongoing operations. We assess your environment, deploy AI platforms in your Azure tenant, and keep everything running at enterprise scale.

How We Work

A proven methodology that gets AI platforms into production in weeks, not months.

1

Assess

We audit your Microsoft environment, identify gaps, and build a prioritized roadmap with ROI projections.

2

Deploy

Production in your Azure tenant in 4-8 weeks. Your data, your control, your compliance boundaries.

3

Optimize

Fine-tune configurations, train your team, and measure business outcomes against baseline metrics.

4

Operate

Ongoing managed services and support. Proactive monitoring, continuous improvement, and expansion planning.

Service Tiers

Choose the engagement model that fits your stage. Start small, scale when you see results.

Start Here

Assessment

2-Week Discovery Engagement

We audit your Microsoft environment, identify the highest-impact AI opportunities, and deliver a roadmap with clear ROI projections. No commitment beyond the assessment.

Duration 2 weeks
Pricing Fixed fee

What's Included

  • Microsoft environment audit (Teams, Azure, M365, Copilot readiness)
  • Call quality and telephony infrastructure analysis
  • Security posture and compliance gap identification
  • AI opportunity prioritization matrix
  • Detailed roadmap with timelines and ROI projections
  • Executive summary presentation for leadership
Deliverables Assessment report, prioritized roadmap, ROI business case, executive presentation
Book an Assessment

Managed Services

Ongoing Operations + Optimization

We operate and optimize your deployed EZAIX platforms. Proactive monitoring, performance tuning, monthly reporting, and continuous improvement.

Duration Monthly subscription
Pricing Tiered by environment size

What's Included

  • 24/7 proactive monitoring and alerting
  • Monthly performance reviews and optimization
  • Platform updates and patch management
  • Capacity planning and scaling recommendations
  • Monthly executive reporting with ROI metrics
  • Dedicated customer success manager
Deliverables Monthly operations report, optimization recommendations, SLA compliance dashboard
Explore Managed Services

Support

L1 — L2 — L3 Tiers

Tiered technical support from usage guidance to platform engineering. Available standalone or bundled with managed services.

Duration Monthly subscription
Pricing Per tier, per environment

Support Tiers

  • L1 — General inquiries, usage questions, documentation. 4-hour response (business hours).
  • L2 — Technical troubleshooting, configuration issues, integration support. 2-hour response.
  • L3 — Platform engineering, custom development, critical incident response. 1-hour response. 24/7 for P1.
Deliverables Ticketing portal, SLA dashboard, escalation playbook, quarterly service review
Get Support

Combine Services with Products for Maximum ROI

Our platforms are purpose-built for Microsoft environments. Pair them with expert services to accelerate time-to-value and prove ROI faster.

VoiceCoreIQ

Enterprise Voice AI for contact centers. Real-time translation, sentiment analysis, compliance recording.

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TeamsCoreIQ

AI-driven observability and operations for Teams Phone at enterprise scale.

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NetmonIQ

Converged UC + network monitoring with per-hop call analytics and AI anomaly detection.

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Copilot License Accelerator

Prove Copilot ROI with license intelligence, chargeback, and adoption tracking.

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ezAgents

Modular AI agent suite. Helpdesk+, Licensing Agent, Executive Agent. 60% ticket deflection.

Explore →

Migrations

Automated Teams Phone migration with zero downtime and AI-powered planning.

Explore →
Discuss Your Requirements

Frequently Asked Questions

Common questions about working with EZAIX.

How does the engagement model work?

Every engagement starts with a 2-week assessment. We audit your Microsoft environment, identify the highest-impact starting point, and deliver a detailed roadmap with ROI projections. From there, you can proceed to deployment, managed services, or both. No long-term lock-in required to start.

How is pricing structured?

Assessments are fixed-fee. Deployments are scoped based on environment complexity and user count. Managed services and support are monthly subscriptions tiered by environment size. We provide transparent pricing before any commitment. Azure consumption costs are separate and billed directly by Microsoft.

How long does deployment typically take?

Most single-product deployments reach production in 4-8 weeks. Multi-product implementations typically run 8-16 weeks. Timeline depends on environment complexity, integration requirements, and customer readiness. We provide a detailed timeline during the assessment phase.

Where does the solution run?

All EZAIX platforms deploy in your Azure tenant using a Bring Your Own Cloud (BYOC) model. Your data never leaves your environment. We manage the application layer; you retain full control of infrastructure, data, and compliance.

Do we need to replace our existing tools?

No. EZAIX platforms complement and extend your existing Microsoft stack. TeamsCoreIQ integrates with ServiceNow and existing ITSM tools. VoiceCoreIQ works alongside your current contact center. NetmonIQ correlates with existing network monitoring. We augment, not replace.

What kind of support SLAs do you offer?

L1 support covers general inquiries and usage questions with 4-hour response times during business hours. L2 provides technical troubleshooting with 2-hour response times. L3 covers platform engineering and custom development with 1-hour response for critical issues and 24/7 availability for P1 incidents.

Ready to Start Your AI Journey?

Book a 30-minute conversation with our Solutions team. No pitch deck. Just a technical discussion about your environment and goals.

Book a 30-Min Technical Walkthrough (Free)